Complaints

Contact Chartres Financial Planning and tell him/her about your complaint. Chartres Financial Planning is a member of the Financial Ombudsman Service (FOS).

If your complaint is not satisfactorily resolved within 20 days, please contact the Compliance Manager on (03) 9735 0077 or put your complaint in writing and send it to him at P O Box 163, Lilydale, VIC 3140, as noted at the beginning of this Financial Services Guide.  We will try to resolve our complaint quickly and fairly as possible.

If we cannot reach a satisfactory resolution within 45 days or 90 days with your permission, you have the right to complain to the Financial Ombudsman Service (FOS) at G.P.O. Box 3, Melbourne, VIC. 3001 Chartres Financial Planning is a member of this scheme.